1.提前两天预订完，到酒店后，酒店人员把我们调到另一家酒店，理由是入住满了！ 2.因为住一起的有老人跟小孩，我们要求有电梯的房间，但到了酒店后发现并没有电梯，而且还是地下室！但酒店人员说不能调房间！也不能退款！态度很差！ 1.Two days in advance booking finished,so arrive to the hotel, the hotel staff to be transferred to another hotel, the reason was that Hotel Check in was full! Live with elderly and kids,so we require an elevator room, but to the hotel,not only had no elevator, but also was the basement! And the hotel staff said the rooms can not be stressed! Can not refund! Poor attitude!